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2019-2020 MATCH & COACH TICKET REFUNDS

Salford City Football Club is offering refunds to supporters holding EFL League match tickets or supporters’ coach tickets for the EFL League Two games not played during the 2019-2020 season.

Tickets for the following cancelled fixtures are available for refund:

EXETER CITY (Away, 14/3/20) – MATCH TICKETS AND COACH TICKETS
MANSFIELD TOWN (Home, 17/3/20) – MATCH TICKETS
SCUNTHORPE UNITED (Away, 21/3/20) – MATCH TICKETS AND COACH TICKETS
SWINDON TOWN (Away, 24/3/20) – MATCH TICKETS AND COACH TICKETS
NEWPORT COUNTY (Home, 28/3/20) – MATCH TICKETS
CARLISLE UNITED (Homeall , 10/4/20) – MATCH TICKETS
MORECAMBE (Home, 10/4/20) – MATCH TICKETS

refunds for home match tickets purchased online

If you bought tickets from our online ticket site for one of the above home fixtures  (Mansfield, Newport County or Carlisle United), you don’t need to do anything. Your refund will have been credited to your account on or around Monday 27th July. If you are due a refund for match tickets purchased online and have no yet received it, please contact our ticket office (tickets@salfordcityfc.co.uk).

refunds for MATCH / COACH TICKETS PURCHASED FROM THE OFFICE 

if you purchased match or coach tickets for any of the above games (home or away) in cash or by credit card from the office, please follow the process below to claim your refund.

You can claim your refund via bank transfer, or in cash from the ticket office. 

To claim a refund via Bank Transfer:

Email tickets@salfordcityfc.co.uk, including the following information

Details of tickets purchased (we will need clear images of all tickets, with ticket numbers visible) including concession type for match tickets.
Bank Account Name
Bank Account Number
Sort Code
Total Amount of Claim

All details will be checked and we will email you to confirm that a refund has been paid, or if further information is required.

To claim a cash refund:

Bring all your tickets to the ticket office window (latest opening times can be found below).

If you email tickets@salfordcityfc.co.uk in advance of your visit, we can have your refund ready to collect. To do this, include images of all tickets purchased in your email, with ticket numbers clearly visible.

latest ticket office opening hours

The ticket office will not be handling ticket refunds during the current lockdown (running from 5th November to 2nd December). During this time refund requests must be sent via email – see the instructions above.

 

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The EFL Trophy Final has a status of “Postponed” at the moment, and has not been cancelled. Should a rearranged date be announced, all match tickets purchased will be valid for the new date. If the game should be cancelled, or you cannot attend on the rearranged date, refunds will be available from our ticketing partners Ticketmaster. It is currently still hoped that the game will be played in front of supporters at some point, with both clubs and The EFL discussing all options. As soon as any news is available, we will update this article.

Coach tickets purchased via the club will also be valid for any rearranged date, with refunds available should you not be able to travel on the new date, or if the game is cancelled.

Please note: EFL Trophy Final ticket refunds will not be available until the game is cancelled or a new date arranged. 

If you have any questions, please email us (tickets@salfordcityfc.co.uk)

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